You will always have the solution ready and know how to carry out the procedure on the customer’s phone including...
- Changing language packs {Arabic, Bengali, Chinese, Czech, Hungarian, Lithuanian, Polish, Russian, Slovak, Urdu etc...}
- Unlocking all types of network and security locks {Phone restriction, sim lock, subssidy password, incorrect sim card, phone lock, security code, NCK, SPCK etc...}
- Updating/downgrading software versions {Manufactures release new software version to fix bugs and glitches on previous version}
- Mobile phone debranding {Remove that awful operator firmware and replace it with the manufacturer's original firmware. Hence converting your phone to the full specification as it was intended by the manufacturer}
- Repairing all minor/major software problems (Not turning on, blank or white screen, internet not connecting, not recieving text messages, not charging, battery drainage etc...}
Live problem solving if you have any difficulties on using your software tools. We use four types of problem solving method to assist you as quickly and easily as possible. They are...
- Instant messaging
- Voice over internet protocol
- Live video link
- Remote assistant on your desktop
Why would I need remote online service?
This service is mainly intended for anyone who has retail premises for e.g. mobile phone shops, internet cafes, digital electronic stores etc. furthermore would like to start mobile phone servicing within their site: but do not have the knowledge on how to use the software tools.
Due to mobile phone manufactures always releasing new models and updating the firmware versions of the previous models: the procedure of servicing them constantly is changing.
As we all know support for servicing mobile phones is very limited to text tutorials which can be at times long winded and confusing. Most manufactures offer basic instructions but as new phones are becoming more difficult to service you need more help. We at GSM city have put together our knowledge online to use your tools effectively and correctly.
Benefits of using remote online service
We will install all your software tools with key flash files and important drivers on your desktop to get you up and running. If you already have old software tools we can test and organise all your cables to make servicing mobile phones easier.
- You can ask for support as many times you like there will be no extra cost for this; this can save you time reading up in support forums, and get you servicing with your tools in minutes.
- Gain superior knowledge, tips, & tricks of the trade.
- Fix a particular phone that you may have damaged by incorrect servicing.
- Learn new techniques quickly and easily.
- You will have a software technician, who is always online on standby, at the mentioned times below to help you complete the job in hand. This means your premises will have a professional service without the immense expenses of having a full time technician working there.
- If you have tried with all our assistance remotely and still failed in carrying out the service job on a handset, you can send it to our service centre and we will take on the job for free of charge(unless stated otherwise).
- In the worst case scenario, if we still cannot find a solution remotely to solve the problem, you can send your desktop and software tools to us, to run further diagnosis test in our service centre, this can take up to 1 to 24 working hours to achieve a 100% working solution.
- We can also offer you network/factory codes, credits/logs and activations at wholesale prices, saves you money from buying in bulk!
- When new software tools and cables are released for servicing mobile phones, we can request the same for you while we are making our in house orders; this will guarantee that you have the top quality products to service your mobile phones with (please mention if you would like this service added at the time of applying).
What times can you offer remote online service?
- The service will run from
- 11.00am GMT to 7.00 pm GMT Monday to Thursday and Saturday.
- Officially no service on Friday and Sunday - however if our software technicians are available we can support you out of service hours.
All communication is made via live messenger. Response times varies between minimum 1 minute to maximum 30 minutes; if there is no instant reply, please write your message and wait for a technician to reply (guaranteed reply within 30mintues).
Which software tools are supported by remote online service?
Currently we support...
We are always adding support for new software’s to give you exclusive service possible, if your software tool is not mentioned above please ask for more details...
Is remote online service safe and secure?
Yes this remote online service is 100% secure, once the connection software is setup you have to request the help, we cannot initiate these ourselves, and so your desktop cannot be viewed or controlled without you first requesting us to do so. Also, you can see everything the technician does; this is good because you will learn how it’s all done too, should you need to install your tool on a different desktop in the future.
What do I require to use remote online service?
- There are two situations; either you are a new user and want to start up from the foundation or an essential user with little knowledge in this line of work. We can provide our remote online services for both of these users. Here are the guidelines...
- Will need a prominent location, where there are customers constantly enquiring for their mobile phone to be serviced.
- Will need to purchase desktops, software tools including cables to service the mobile phone with.
- Will need to buy new software’s, cables, activations, logs and credits from time to time, when new solutions and models are released.
- Will need an internet connection, a broadband connection with good download and upload speeds.
- Will need to be able to read, write or speak the English language. If you are fluent in any other languages, please contact us we might be able to help you too.
How much does remote online service cost?
The remote online service costs £150GBP per week. It is a five day service which equals to £30GBP per day for instant 8 hour support a day. Which if considered is a great bargain, compared to having a full time software technician working on your premises 40 hours a week - their wages is always £300GBP and above!
- Remember, this is a paid support it does not matter how old your software tools are or even if they are out of the manufactures warranty.
- This service is mainly targeted at a prominent location, where the customers and enquiries are many. For e.g. less prominent location on a daily basis, takes on 5 to 6 service jobs at minimum £10 each, after deducting £30GBP for support costs, rest is profit. Remember, here we are only talking about only a few jobs at minimum prices in a less prominent location. So as you can imagine, if you have a prominent location, with first-class advertising of onsite mobile servicing; excellent chances of making huge returns – profit margin of £300GBP to £400GBP after paying for weekly remote online service charge!
How can I pay for this remote online service?
You will be billed weekly for the remote online service and also for any other extra services utilized. Payment days are Saturday or Sunday for every week. Preferred payment method is instant bank transfer or cash deposit; in addition can pay by any credit/debit card via PayPal however there will be a transaction fee for this mode of payment. Polite notice, if payment not received promptly without a valid reason; risk losing following week’s remote online service without further notice!
How do I apply for remote online service?
Please use the contact tab from the top of the page and send us your details. We will contact you within 24hours with all the terms and conditions.
If you still not sure, have any doubts/questions please feel free to contact us or you can even add us to your live messenger sales@thegsmcity.com for further assistance.